BUS407 Week 6 Scenario Script: Selecting the Training Method
Provide about 3 examples for the scenario.
Reply to Dabien in about 3 sentences.
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BUS407 Week 6 Scenario Script: Selecting the Training Method
Slide # |
Scene/Interaction |
Narration |
Slide 1 |
Scene 1 Deborah’s Office
|
Deborah: Hello again! Last week, all of our activities were focused on the design of our training objective. We reviewed the Remember, a good Now, we have to decide what training method to use to guarantee that we achieve our objective. |
Slide 2 |
Scene 2 Taormina’s Conference Room |
Deborah: We know we must implement this training immediately. Remember, sales are slow and we must address the call center’s communication problem. This will enhance the performance of the employees. We also know that Taormina is not willing to spend an excess of money to fix this issue. So we have to review our options while controlling the cost and time of execution. I suggest reviewing the The traditional training methods are Now we have to decide which one is the best option for us. Let’s see… |
Slide 3 |
Interaction This will be a tabbed interaction that describes each of the training method options for Taormina. This includes Straight Lecture, Lecture/Discussions, Games and Simulations, and On-The-Job-Training. |
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Slide 4 |
Check Your Understanding Which of the following training method could be the best option to deliver our training program?
|
Deborah’s Feedback:
Deborah’s Feedback:
Deborah’s Feedback:
Deborah’s Feedback: |
Slide 5 |
Scene 4 Deborah’s office |
Deborah: Great job completing this activity. I agree with you! Lecture/discussion is the most appropriate traditional training method to use for the call center. Remember, using the lecture/discussion training method you can add
Questioning helps the trainer determine whether trainees understand the information correctly. It also helps create a common understanding. Deborah: Now, let’s tell Ron about the training method we have chosen. |
Slide 6 |
Scene 5 Ron’s office |
Ron: Hi Deborah! How are you? Deborah: I’m great Ron, and you? Ron: I’m fine too! Deborah: We have some good news for you. We are planning to deliver the training program for your people using a lecture/discussion training method. This method will keep your cost low and guarantee fast execution. Ron: Can you explain this a little more? I’m not familiar with different types of training methods.
Deborah: Sure! The We are not going to have an external speaker, which can sometimes become pricy. My training specialist will act as the trainer for the program. And best of all, we could conduct the training in just three weeks! Ron: That’s sounds fantastic! Deborah: I’m glad you think so. We’ll start developing the training right away. |
Slide 7 |
Scene 6 Deborah’s office |
Deborah: Let’s review what we have done today. All of our activities focused on determining the best training method to deliver our training program. We reviewed the We determined the most appropriate training method based on the two initial variables- Well done! Please participate in discussions about the topics we covered today, as well as completing relevant e-Activities. See you soon! |
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