difference between customer service quality and clinical quality
For this Assignment, you will
research the differences between clinical quality and customer service quality,
specifically in long-term care. ? Using the Medicare Nursing Home Compare
website, research one nursing home that has a reported customer complaint. ?
Provide a general overview of the nursing home (e.g., name, location, bed size,
ownership, etc.) ? Discuss the overall quality of customer service offered at
the nursing home (as evident by customer complaint inspection results) ?
Discuss the overall quality of clinical care offered at the nursing home (as
evident by recent survey inspection results) ? Discuss appropriate techniques
that you would use to improve quality of customer service offered at the
nursing home ? Discuss appropriate techniques that you would use to improve
quality of clinical care in the nursing home. ? Be sure to include details
about the complaints that you found.
? Report your findings by
using one (1) of the methods below: Internal organizational memorandum
·
You can select any nursing
home published on the Medicare Hospital Compare website. To narrow your
selection, consider researching nursing homes in your community, previous
places of residence, employers, competitors, or even a nursing home you would
like to network with someday.
·
References: .medicare.gov/nursinghomecompare/search.html”>http://www.medicare.gov/nursinghomecompare/search.html.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms2567.pdf”>https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms2567.pdf.cdc.gov/nchs/nnhs.htm”>http://www.cdc.gov/nchs/nnhs.htm
